Refund Policy

1. Overview

This Refund Policy covers every purchase made through dreisik.nl from:

We stand behind our work. This Policy explains when refunds apply, how to request one, and your rights as a customer under Dutch and EU consumer protection law.

2. Custom Development Services

• Before work starts: full refund of any deposit
• Within the first 25% of the project timeline: deposit refunded minus the value of work already completed
• Past 25% of the project timeline: deposit is non-refundable; unbilled work up to the cancellation date may still be invoiced

We include up to 2 rounds of revisions at no extra cost for deliverables that miss the agreed spec.

3. Consulting & Strategy Sessions

• Cancelled 48+ hours ahead: full refund
• Cancelled 24–48 hours ahead: 50% refund, or reschedule at no cost
• Cancelled under 24 hours ahead, or a no-show: no refund

4. How to Request a Refund

1. Email informatie@dreisik.nl with the subject line: Refund Request – [Order ID or Project Name]
2. Include your full name, the email on file, Order ID, purchase date, project name, reason for the request, and any supporting details
3. We'll acknowledge your request within 2 business days
4. We'll follow up with a decision within 7 business days

Approved refunds go back to the original payment method within 5–10 business days.

5. EU & Dutch Consumer Rights

Nothing in this Policy limits your statutory rights under the EU Consumer Rights Directive (2011/83/EU) or Dutch consumer protection law. You can also contact the Dutch Autoriteit Consument & Markt (ACM), or use the EU ODR platform for alternative dispute resolution: ec.europa.eu/consumers/odr.

6. Contact